Privacy Policy

What we Collect

We may collect the following information: when you make a booking or fill out a form:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Credit card details to secure bookings are received by and stored in our secure booking and credit card payment facility
Other information relevant to customer surveys and / or offers

What We Do With The Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails with special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security

We are committed to ensuring that your information is secure. We store all the personal information you provide on our secure (password- and firewall-protected) servers and applications.

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Online Reservations

We use Seekom’s iBex platform in order to manage reservations, and your personal data in a secure way. Seekom is a technology service to help us manage our business and is committed to improving the user experience for our customers (yes that’s you!). iBex stores your personal data which may include name, email address, home address, phone number and reservation details. For further details, please see Seekom’s privacy policy.

Additionally iBex utilises Hotjar in order to better understand our online users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our online visitors behavior. This may include device type, screen size IP address (captured and stored only in anonymized form), , browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Seekom, Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out of the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Links to Other Websites

Our website may contain links to other websites of interest. Once you have used a link to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure to Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others rights, property, or safety.

Consent

By using our website and systems you consent to our privacy policy.

Changes to our Privacy Policy

We may on occasion make changes to our privacy policy and will update this page accordingly.

Our privacy policy was last updated 1 March 2018.

New Zealand Privacy Act

We adhere to the New Zealand Privacy Act. Click here for further details about the New Zealand Privacy Act and how it protects collection and use of personal information.

Please contact us if you have any questions about our Privacy Policy.

Site Admin

0800 222 407