Terms & Conditions

Room Service is daily except on public holidays where we will provide a service bin with everything you will need. This is so we can give our staff a break for those special days! There is always someone onsite to help with any extra things you may require.

Payment Policy

All reservations require credit card details to confirm. One night?s accommodation will be charged to secure your reservation in low season, full charge in peak season.
Deposit via online banking can be arranged 7 days in advance of arrival in NZD to ANZ: 06-0350-0153832?46. Booking number must be used as reference for online payments.
Balance or extra fees if applicable are due upon check in. Extended nights, damage or incidentals incurred must be settled before departure.
Any damage/loss caused by yourself or your visitors to the property will result in costs of repair (and any insurance excess). This will be charged directly to the registered guest. We reserve the right to charge you for any extra cleaning required or loss of income due to the unit or facilities being unavailable.
If the charge of credit card fails or deposit for bookings is not received in time, your booking may be cancelled without further notice

Cancellation Policy

Cancellation Policy:
Peak season; cancellation more than 30 days prior to arrival, full refund will be given except $25 handling fee. If within 30 days but more than 14 days, will charge one night?s accommodation. If within 14 days, no refund.
Low season; cancellation more than 48 hours prior to 2 pm of arrival, full refund except $25 handling fee. If within 48 hours one night?s accommodation will be charged.
In the case of a "no show", no refund for whole booking without any further notice.
After check in there will be no refund in any circumstance for the whole booking, i.e early departure.

DEFINITION
Peak season is from November through to end of April, plus any NZ Public holiday weekends, school holidays, and specials events in Kerikeri.
Low season is from May through to end of October excluding NZ Public holiday weekends, school holidays, and any special events in Kerikeri.

Child Policy

Child Policy:
Infants under 12 months old are FREE of charge when accompanying a paid adult, except where a cot and bedding is requested then there is a $25.00 charge per night.

Other

No pets allowed in motel.
No smoking in any room.

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