Terms & Conditions

Room Service is daily except on public holidays where we will provide a service bin with everything you will need. This is so we can give our staff a break for those special days! There is always someone onsite to help with any extra things you may require.

Payment Policy

When you make booking, one night accommodation will be charged to secure your reservation in low season but full charge in peak season.

Online booking, you will be required to provide credit card details to proceed the booking and will be charged immediately.

Phone or email booking, you will be still required to offer credit card information but you may be allowed to deposit via online banking to secure your booking within the first banking day but 7 days in advance of check in. Direct bank transfers are only acceptable in NZD to ANZ: 06-0350-0153832?46. Please must cite your booking number as reference.

You need to pay balance or extra fees if any upon check in. Extend nights, damage or incidentals incurred must be settled before departure.

Any damage/loss caused by you, your fellows or visitors to the property will result in costs of repair (and any insurance excess). This will be charged directly, either fully or partly, to you as the registered guest. We reserve the right to charge you for any extra cleaning required or loss of income due to the unit or facilities being unavailable.

If the charge of credit card failed or deposit for bookings is not received in time, your booking may be cancelled without further notice.

For group booking, a bond also required to be paid before arrival.

Cancellation Policy

During peak season, if the cancellation more than 30 days prior to arrival, full refund will be given except $25 handling fee. If within 30 days but more than 14 days, will charge one night accommodation. If within 14 days, no refund for the whole booking.

During low season, if the cancellation more than 48 hours prior to 2 pm of arrival, full refund except $25 handling fee. If within 48 hours one night accommodation will be charged.

In the case of a "no show", no refund for whole booking without any further notice.

Cancellation Policy as it pertains to Group Bookings will be different with above and a bond will be required according to your group size.

After check in there will be no refund in any circumstance for the whole booking, i.e early departure.

We are not responsible to any reason like bad weather, person, medical reasons, booked wrong date travel plans change or postponement.

DEFINITION
Peak season is from November through to end of April, plus any NZ Public holiday weekends, school holidays, and specials events in Kerikeri.

Low season is from May through to end of October excluding NZ Public holiday weekends, school holidays, and any special events in Kerikeri.

Child Policy

Baby 12 months old or under are FREE of charge when accompanying a paid adult, except where a cot and bedding is requested then there is a $15.00 surcharge per night per baby.

It is the parent/guardians responsibility to supervise your baby or children at all times while staying on the property.

Other

No bicycles are permitted in rooms. If you need store your bike under shelter, please ask at reception.

No pet allowed in motel.

No smoking in any room.

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